Freshdesk

Connect Freshdesk to let Onicis ingest support tickets, run AI classification, and update ticket fields automatically. Works with Freshdesk Growth plans and above.

Setup

1. 1

   In Freshdesk, go to Profile Settings and copy your API Key.

2. 2

   Add the environment variables below to your Onicis agent.

3. 3

   Go to Settings > Integrations > Freshdesk in the Onicis dashboard and test the connection.

Environment variables

# Your Freshdesk domain (e.g. acme.freshdesk.com)
FRESHDESK_DOMAIN=your_value_here

# API key from your Freshdesk profile
FRESHDESK_API_KEY=your_value_here