Zendesk

The Zendesk integration lets Onicis pull tickets from Zendesk Support, classify them with AI, and push resolution updates back. Tickets are synced in real time via webhooks so your team always sees the latest status.

Setup

1. 1

   Go to your Zendesk Admin Center and create an API token under Apps & Integrations > APIs > Zendesk API.

2. 2

   Add the environment variables below to your Onicis agent configuration.

3. 3

   In the Onicis dashboard, navigate to Settings > Integrations > Zendesk and click "Test Connection".

Environment variables

# Your Zendesk subdomain (e.g. acme)
ZENDESK_SUBDOMAIN=your_value_here

# Agent email used for API auth
ZENDESK_EMAIL=your_value_here

# API token from Zendesk Admin
ZENDESK_API_TOKEN=your_value_here